Effective Date: 27/Sept/2024
At Spectrum Quickset (“we,” “our,” or “us”), customer satisfaction is our priority. As we sell digital products such as website themes and graphics (“Products”), we aim to provide clear guidelines on our return and refund policy. By purchasing from [Your Website URL], you agree to this Return and Refund Policy.
Refund Eligibility
Due to the nature of digital products, we offer refunds under the following specific circumstances:
- Non-Downloadable Product: If you are unable to download the product after purchase due to a technical error on our side.
- Defective Product: If the product is inherently defective, non-functional, or does not match the description provided on our website.
- Duplicate Purchase: If you accidentally purchase the same product more than once.
In each of the cases above, we will either fix the issue, offer an alternative product, or issue a refund. Refunds are only processed if you report the problem within 7 days of purchase.
Ineligibility for Refunds
We do not offer refunds in the following cases:
- Change of Mind: If you no longer want the product after purchasing or if you make a purchase by mistake.
- Compatibility Issues: If the product is not compatible with your software, theme, or platform, unless specifically stated that it would be compatible.
- Improper Usage: If the product does not function due to misuse, alteration, or unauthorized modification.
- Downloaded Product: Once a digital product has been downloaded or accessed, it is generally non-refundable unless there is a verified technical issue.
- Customization Services: If you have ordered a custom design or customization services, refunds are not available once the service has commenced or been delivered.
Requesting a Refund
To request a refund, please contact us at Our Contact us page and provide:
- Your order number.
- The reason for requesting the refund.
- Any relevant screenshots or details showing the issue (if applicable).
We will review your request and get back to you within **[3-5] business days**. If approved, the refund will be processed to your original payment method, and you will receive a confirmation email.
Exchanges
In the case of defective products, we may offer the option to exchange the product for a working version or a similar product of equal value. Please contact us if you wish to exchange a product due to an issue.
Chargebacks
Before initiating a chargeback with your bank or payment processor, please contact us directly to resolve the issue. Unauthorized chargebacks for valid purchases may result in account suspension or legal action if found to be fraudulent.
Final Sale Products
Certain products, such as limited-time offers, bundled deals, or heavily discounted products, may be marked as “Final Sale.” These products are not eligible for refunds or exchanges.
Contact Information
If you have any questions about our return and refund policy, please reach out to us at: